We will credit one order per customer when the received package containing the originally ordered product(s), either opened or unopened, post marked within 30 days of the received date and the included RMA number obtained from customer service. Any merchandise must be returned at the customer's expense and must have an RMA number marked on it. No returns are credited if they are not accompanied by an RMA number. No refunds will be issued for any used product. You may request an RMA and instructions on how to submit a return by emailing on the following details.